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How to succeed in a sustainability transformation

It's time for organisations to embrace a new type of transformation: the sustainability one. Zoi Kontodimou, Chair of the CQI’s Sustainability SIG explains why.

4/13/2023 12:00:00 AMHow_to_succeed_in_a_sustainability_transformation

QW Online sits down with IMI’s Lesley Woolley

Chief Operating Officer and Diversity Task Force Lead at the Institute of the Motor Industry (IMI), Lesley Woolley FIMI, explores equity, diversity and inclusion in the automotive sector, and discusses the scope of the IMI’s Diversity Task Force.

2/10/2023 12:00:00 AMQW_Online_sits_down_with_IMI_s_Lesley_Woolley

ISO 45003: Working for a more compassionate future

With one in four people experiencing a mental health problem, the new year offers a renewed opportunity to support the mental health of all staff in the workplace. Bob Hughes CQP FCQI examines the importance of ISO 45003:2021 in assisting with psycho

2/8/2022 12:00:00 AMISO_45003_Working_for_a_more_compassionate_future

Reducing cost with core tools

Ravindiran Gurusamy, IRCA Certificated Principal Auditor, outlines five core quality tools and the importance of applying them to reduce the cost of quality to businesses.

2/8/2022 12:00:00 AMReducing_costs_with_core_tools

Auditors’ crucial role in keeping pallets perfect

Wooden pallets are fundamental to an effective and sustainable supply chain – which is why the industry has been treated as an ‘essential’ service during the Covid-19 pandemic, explains Felicity Smith, Secretary EPAL UK & Ireland for the European Pal

9/8/2021 12:00:00 AMAuditors’ crucial role in keeping pallets perfect

Building a benchmark for quality in construction

Jon Adshead, Chair of the CQI Construction Special Interest Group, on how the use of physical benchmarks can be used to help meet standards of compliance on building sites.

9/7/2021 12:00:00 AMBuilding a benchmark for quality in construction

How Machine Learning can impact on quality

Lee Cottle, European Director of Playvox, a global software company providing cloud-native, digital-first customer service, explains why Machine Learning might be the next step in improving quality in customer contact centres.

9/6/2021 12:00:00 AMHow Machine Learning can impact on quality

Improving quality through servitisation

Tony Sartorius, Chairman of aluminium castings and machining solutions company Alucast, answers questions on investing in quality, training and accreditation in the automotive industry – and explains the company’s view of ‘servitisation’.

9/6/2021 12:00:00 AMImproving_quality_through_servitisation

Improving effectiveness through evidence-based decision-making

Ravindiran Gurusamy, IRCA Certificated Associate Auditor, offers an overview of how evidence-based decision-making can play a vital role in quality management and decision-making.

8/11/2021 12:00:00 AMImproving effectiveness through evidence-based decision-making

A joined-up approach to building safety

The UK is introducing the most significant reform to building safety regulations in decades, aiming to create a coherent system that defines responsibilities and improves quality across the built environment.

8/9/2021 12:00:00 AMA joined-up approach to building safety

Improving parking standards and safety for lorry drivers

8/9/2021 12:00:00 AMImproving_parking_standards_and_safety_for_lorry_drivers

Standards and nonconformity in the automotive sector

The International Automotive Task Force is reviewing how problem-solving and nonconformity management are covered in the IATF 16949:2016, the global technical specification and quality standard for the automotive industry. What do the trends tell us?

8/9/2021 12:00:00 AMStandards and nonconformity in the automotive sector

Workplace complaints: defining competencies for internal investigations

The expected shift from home to office working over the coming months could bring unexpected issues for some organisations, including complex complaints that will require well-trained internal investigators to resolve.

8/9/2021 12:00:00 AMWorkplace_complaints-_defining_competencies_for_internal_investigations

Boosting manufacturing recovery with LPAs

At EASE Inc, Chief Executive Eric Stoop says that layered process audits hold the key to greater product quality and a faster manufacturing recovery.

7/9/2021 12:00:00 AMboosting-manufacturing-recovery-lpas

CQI Hong Kong Branch turns 30

As it celebrates its 30th anniversary, Hong Kong Branch Chairman Ian Streeter CQP MCQI, outlines the achievements of the quality professionals who have been instrumental in the branch’s creation, its growth, longevity and success.

7/9/2021 12:00:00 AMCQI_Hong_Kong_Branch_turns_30

Driving clinical improvement in the NHS through audit management

Improvement, Innovation and Effectiveness Lead Tracey Brailsford at Derbyshire Community Health Services NHS Foundation Trust explains how a cloud-based system is helping senior leadership and frontline staff learn from performance and continually im

7/9/2021 12:00:00 AMDriving clinical improvement in the NHS through audit management

Continuing risk-based audits during a pandemic

Gordon McNeil, IRCA Principal Auditor, has conducted audits globally in a variety of industries, including nuclear, defence, aerospace and civil aviation. He shares his experience and advice on how remote audits can continue to be conducted during th

7/8/2021 12:00:00 AMContinuing risk-based audits during a pandemic

The role of quality assurance in the UK energy sector transformation

For Ivan Ericsson, Head of Quality Management at engineering and management consultants Expleo UK, treating assurance as a strategic tool, rather than just a box-ticking exercise, is critical to the future of the UK energy sector.

7/8/2021 12:00:00 AMThe role of quality assurance in the UK energy sector transformation

Threat to a Ministry of Defence contract

In our latest dilemma, a small business is subjected to an inappropriate ISO 9001 certification audit.

7/8/2021 12:00:00 AMThreat to a Ministry of Defence contract

The benefits of the CQI mentoring programme in regrade

Two CQI members who utilise the mentor programme have completed regrade. Abigail Cooper, CQP FCQI, Quality & Improvement Manager, Otis Elevators, regraded as a Fellow. She is also a mentor to Gaurav Bijlani, CQP MCQI, Production Test Equipment Manage

6/15/2021 12:00:00 AMbenefits-cqi-mentoring-programme-regrade