It's time for organisations to embrace a new type of transformation: the sustainability one. Zoi Kontodimou, Chair of the CQI’s Sustainability SIG explains why.
Chief Operating Officer and Diversity Task Force Lead at the Institute of the Motor Industry (IMI), Lesley Woolley FIMI, explores equity, diversity and inclusion in the automotive sector, and discusses the scope of the IMI’s Diversity Task Force.
With one in four people experiencing a mental health problem, the new year offers a renewed opportunity to support the mental health of all staff in the workplace. Bob Hughes CQP FCQI examines the importance of ISO 45003:2021 in assisting with psycho
Ravindiran Gurusamy, IRCA Certificated Principal Auditor, outlines five core quality tools and the importance of applying them to reduce the cost of quality to businesses.
Wooden pallets are fundamental to an effective and sustainable supply chain – which is why the industry has been treated as an ‘essential’ service during the Covid-19 pandemic, explains Felicity Smith, Secretary EPAL UK & Ireland for the European Pal
Jon Adshead, Chair of the CQI Construction Special Interest Group, on how the use of physical benchmarks can be used to help meet standards of compliance on building sites.
Lee Cottle, European Director of Playvox, a global software company providing cloud-native, digital-first customer service, explains why Machine Learning might be the next step in improving quality in customer contact centres.
Tony Sartorius, Chairman of aluminium castings and machining solutions company Alucast, answers questions on investing in quality, training and accreditation in the automotive industry – and explains the company’s view of ‘servitisation’.
Ravindiran Gurusamy, IRCA Certificated Associate Auditor, offers an overview of how evidence-based decision-making can play a vital role in quality management and decision-making.
The UK is introducing the most significant reform to building safety regulations in decades, aiming to create a coherent system that defines responsibilities and improves quality across the built environment.
The International Automotive Task Force is reviewing how problem-solving and nonconformity management are covered in the IATF 16949:2016, the global technical specification and quality standard for the automotive industry. What do the trends tell us?
The expected shift from home to office working over the coming months could bring unexpected issues for some organisations, including complex complaints that will require well-trained internal investigators to resolve.
At EASE Inc, Chief Executive Eric Stoop says that layered process audits hold the key to greater product quality and a faster manufacturing recovery.
As it celebrates its 30th anniversary, Hong Kong Branch Chairman Ian Streeter CQP MCQI, outlines the achievements of the quality professionals who have been instrumental in the branch’s creation, its growth, longevity and success.
Improvement, Innovation and Effectiveness Lead Tracey Brailsford at Derbyshire Community Health Services NHS Foundation Trust explains how a cloud-based system is helping senior leadership and frontline staff learn from performance and continually im
Gordon McNeil, IRCA Principal Auditor, has conducted audits globally in a variety of industries, including nuclear, defence, aerospace and civil aviation. He shares his experience and advice on how remote audits can continue to be conducted during th
For Ivan Ericsson, Head of Quality Management at engineering and management consultants Expleo UK, treating assurance as a strategic tool, rather than just a box-ticking exercise, is critical to the future of the UK energy sector.
In our latest dilemma, a small business is subjected to an inappropriate ISO 9001 certification audit.
Two CQI members who utilise the mentor programme have completed regrade. Abigail Cooper, CQP FCQI, Quality & Improvement Manager, Otis Elevators, regraded as a Fellow. She is also a mentor to Gaurav Bijlani, CQP MCQI, Production Test Equipment Manage