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A View From the Top

Article Title: Facilities management
Author: Philip Leigh, Chief Executive Officer, Health and Care UK and Ireland, Sodexo
Synopsis: Sodexo specialies in facilities management and food services. Philip Leigh shares his thoughts on the essential role of quality at Sodexo.
Issue: Quality World Winter 2023

A View From the Top

Article Title: Facilities management
Author: Philip Leigh, Chief Executive Officer, Health and Care UK and Ireland, Sodexo
Synopsis: Sodexo specialies in facilities management and food services. Philip Leigh shares his thoughts on the essential role of quality at Sodexo.
Issue: Quality World Winter 2023		20231216-Winter

Auditors Uncut

Article Title: A change for the better?
Author: Andy Nichols CQP FCQI
Synopsis: Andy Nichols CQP FCQI, Quality Program Manager at the Michigan Manufacturing Technology Center, looks into the use of a layered process audit, against the more traditional quality management audit
Issue: Quality World Winter 2023

Auditors Uncut

Article Title: A change for the better?
Author: Andy Nichols CQP FCQI
Synopsis: Andy Nichols CQP FCQI, Quality Program Manager at the Michigan Manufacturing Technology Center, looks into the use of a layered process audit, against the more traditional quality management audit
Issue: Quality World Winter 2023		20231216-Winter

Ethical Dilemma

Article Title: Is honesty always the best policy?
Synopsis: Quality professionals give their response to an ethical dilemma, involving fraudulent work being carried out by a subcontraactor who is also a close friend.
Issue: Quality World Winter 2023

Ethical Dilemma

Article Title: Is honesty always the best policy?
Synopsis: Quality professionals give their response to an ethical dilemma, involving fraudulent work being carried out by a subcontraactor who is also a close friend.
Issue: Quality World Winter 2023		20231216-Winter

Features

Article Title: Continental quality
Author: Amy Bennett
Synopsis: Patrick Mongillon, President of the European Organization for Quality and Vice-President of France Qualite, talks about the challenges and opportunities facing the quality profession in Europe, and looks ahead to next year's EOQ Congress in Reims in November 2024.
Issue: Quality World Winter 2023

Features

Article Title: Continental quality
Author: Amy Bennett
Synopsis: Patrick Mongillon, President of the European Organization for Quality and Vice-President of France Qualite, talks about the challenges and opportunities facing the quality profession in Europe, and looks ahead to next year's EOQ Congress in Reims in November 2024.
Issue: Quality World Winter 2023		20231216-Winter

Features

Article Title: Fostering quality culture
Author: Markus Lung Chi-Ho CQP MCQI
Synopsis: Effective communication is integral to fostering a quality culture in organisations. Using some of the competencies of The Profession Map to explain this, the author gives an overview of strategies that can be used to ensure effective communication.
Issue: Quality World Winter 2023

Features

Article Title: Fostering quality culture
Author: Markus Lung Chi-Ho CQP MCQI
Synopsis: Effective communication is integral to fostering a quality culture in organisations. Using some of the competencies of The Profession Map to explain this, the author gives an overview of strategies that can be used to ensure effective communication.
Issue: Quality World Winter 2023		20231216-Winter

Features

Article Title: From reactive to interdependent
Author: Dalvinder Singh PCQI
Synopsis: Dalvinder Singh outlines how Balfour Beatty has put a 'right first time' philosophy at the heart of the organisation. He explains how this was implemented, what lessons were learned, and offers advice for other organisations seeking to implement this approach.
Issue: Quality World Winter 2023

Features

Article Title: From reactive to interdependent
Author: Dalvinder Singh PCQI
Synopsis: Dalvinder Singh outlines how Balfour Beatty has put a 'right first time' philosophy at the heart of the organisation. He explains how this was implemented, what lessons were learned, and offers advice for other organisations seeking to implement this approach.
Issue: Quality World Winter 2023		20231216-Winter

Features

Article Title: Getting the story right
Author: Alan Clark CQP FCQI
Synopsis: In this article, the use of an A3 Storyboard is fully explained using a fictional scenario to explain exactly why and how quality professionals can effectively use this tool to improve processes.
Issue: Quality World Winter 2023

Features

Article Title: Getting the story right
Author: Alan Clark CQP FCQI
Synopsis: In this article, the use of an A3 Storyboard is fully explained using a fictional scenario to explain exactly why and how quality professionals can effectively use this tool to improve processes.
Issue: Quality World Winter 2023		20231216-Winter

Features

Article Title: International Quality Awards 2024
Synopsis: Estelle Clark is stepping down as Chief Judge of the International Quality Awards. Read her thoughts on the development of the IQA, and her top tips to make sure your application is successful for the IQA 2024.
Issue: Quality World Winter 2023

Features

Article Title: International Quality Awards 2024
Synopsis: Estelle Clark is stepping down as Chief Judge of the International Quality Awards. Read her thoughts on the development of the IQA, and her top tips to make sure your application is successful for the IQA 2024.
Issue: Quality World Winter 2023		20231216-Winter

Features

Article Title: Navigating the challenges of AI
Author: Peter Taylor-Whiffen
Synopsis: Governments globally are grappling with the subject of artificial intelligence and how to regulate it to optimise opportunities and mitigate risks. This article takes a closer look at how we are all reacting to the challenge of regulating AI.
Issue: Quality World Winter 2023

Features

Article Title: Navigating the challenges of AI
Author: Peter Taylor-Whiffen
Synopsis: Governments globally are grappling with the subject of artificial intelligence and how to regulate it to optimise opportunities and mitigate risks. This article takes a closer look at how we are all reacting to the challenge of regulating AI.
Issue: Quality World Winter 2023		20231216-Winter

Features

Article Title: Shaping perceptions
Author: Phil Lattimore
Synopsis: What is the role of perceived quality in organisations? This article explores the collaboration between perceived quality and the traditional quality function, underlining how crucial perceived quality is to brand success in the digital age.
Issue: Quality World Winter 2023

Features

Article Title: Shaping perceptions
Author: Phil Lattimore
Synopsis: What is the role of perceived quality in organisations? This article explores the collaboration between perceived quality and the traditional quality function, underlining how crucial perceived quality is to brand success in the digital age.
Issue: Quality World Winter 2023		20231216-Winter

Features

Article Title: Taking the Lead
Author: David Brown CQP MCQI
Synopsis: Leadership is at the heart of The Profession Map and David Brown CQP MCQI examines how that key competence is essential in building a quality culture. He outlines the importance of being an effective leader, while offering some practical tips.
Issue: Quality World Winter 2023

Features

Article Title: Taking the Lead
Author: David Brown CQP MCQI
Synopsis: Leadership is at the heart of The Profession Map and David Brown CQP MCQI examines how that key competence is essential in building a quality culture. He outlines the importance of being an effective leader, while offering some practical tips.
Issue: Quality World Winter 2023		20231216-Winter

Features

Article Title: World Quality Week 2023
Synopsis: Organisations around the world celebrated the theme of World Quality Week 2023 – 'Quality: Realising your competitive potential'. Take a closer look at the activities of some organisations around the world during the celebrations.
Issue: Quality World Winter 2023

Features

Article Title: World Quality Week 2023
Synopsis: Organisations around the world celebrated the theme of World Quality Week 2023 – 'Quality: Realising your competitive potential'. Take a closer look at the activities of some organisations around the world during the celebrations.
Issue: Quality World Winter 2023		20231216-Winter

Issue Summary

Article Title: Quality World Winter 2023
Synopsis: We look at how global governments are regulating artificial intelligence. The subject of perceived quality is examined, as is the use of effective communication within an organisation, and the key role of leadership. Patrick Mongillon, President of the European Organization for Quality, gives his thoughts on the challenges facing quality in Europe, and Dalvinder Singh PCQI explains how Balfour Beatty implemented a 'right first time' approach. We also look at the quality tool A3 Storyboard.
Issue: Quality World Winter 2023

Issue Summary

Article Title: Quality World Winter 2023
Synopsis: We look at how global governments are regulating artificial intelligence. The subject of perceived quality is examined, as is the use of effective communication within an organisation, and the key role of leadership. Patrick Mongillon, President of the European Organization for Quality, gives his thoughts on the challenges facing quality in Europe, and Dalvinder Singh PCQI explains how Balfour Beatty implemented a 'right first time' approach. We also look at the quality tool A3 Storyboard.
Issue: Quality World Winter 2023		20231216-Winter

Knowledge

Article Title: Auditing artificial intelligence in your organisation
Author: Kevin Newey CQP MCQI
Synopsis: Kevin Newey CQP MCQI explains the pivotal role of audit in assuring artificial intelligence as it is integrated into organisations.
Issue: Quality World Winter 2023

Knowledge

Article Title: Auditing artificial intelligence in your organisation
Author: Kevin Newey CQP MCQI
Synopsis: Kevin Newey CQP MCQI explains the pivotal role of audit in assuring artificial intelligence as it is integrated into organisations.
Issue: Quality World Winter 2023		20231216-Winter

Learn

Article Title: Mapping your professional development
Author: Gareth Kingston
Synopsis: How can quality professionals use The Profession Map to plan their continuing professional development? CQI Head of Professional Development Gareth Kingston explains how to plan your CPD by using the CQI's tool.
Issue: Quality World Winter 2023

Learn

Article Title: Mapping your professional development
Author: Gareth Kingston
Synopsis: How can quality professionals use The Profession Map to plan their continuing professional development? CQI Head of Professional Development Gareth Kingston explains how to plan your CPD by using the CQI's tool.
Issue: Quality World Winter 2023		20231216-Winter

My Career

Author: Lee Major CQP MCQI, Deputy Director, Quality and Regulatory Assurance, UK Health Security Agency
Synopsis: Lee Major CP MCQI, Deputy Director, Quality and Regulatory Assurance, at the UK Health Security Agency, outlines his career to date.
Issue: Quality World Winter 2023

My Career

Author: Lee Major CQP MCQI, Deputy Director, Quality and Regulatory Assurance, UK Health Security Agency
Synopsis: Lee Major CP MCQI, Deputy Director, Quality and Regulatory Assurance, at the UK Health Security Agency, outlines his career to date.
Issue: Quality World Winter 2023		20231216-Winter

Opinion

Article Title: The many roads leading to a quality career
Author: Karen McDonald CQP FCQI
Synopsis: To combat the skills gap, the quality profession should look to recruit from within organisations by raising awareness of quality, says Karen McDonald, Group Head of Quality Assurance at Crest Nicholson.
Issue: Quality World Winter 2023

Opinion

Article Title: The many roads leading to a quality career
Author: Karen McDonald CQP FCQI
Synopsis: To combat the skills gap, the quality profession should look to recruit from within organisations by raising awareness of quality, says Karen McDonald, Group Head of Quality Assurance at Crest Nicholson.
Issue: Quality World Winter 2023		20231216-Winter

Quality tool

Article Title: Pugh Matrix
Author: Gehadaldin Hamoda PCQI
Synopsis: The Pugh Matrix is used to evaluate and prioritise alternatives against a set of criteria to help make informed choices. We take a closer look at how and when it can be used to add value.
Issue: Quality World Winter 2023

Quality tool

Article Title: Pugh Matrix
Author: Gehadaldin Hamoda PCQI
Synopsis: The Pugh Matrix is used to evaluate and prioritise alternatives against a set of criteria to help make informed choices. We take a closer look at how and when it can be used to add value.
Issue: Quality World Winter 2023		20231216-Winter

Auditors Uncut

Article Title: Encouraging and empowering
Author: Sapida Alasgarova PCQI
Synopsis: Quality assurance auditor Sapida Alasgarova shares her experiences of working for an international oil and gas construction company in Azerbaijan, and how the industry is changing for women.
Issue: Quality World Autumn 2023

Auditors Uncut

Article Title: Encouraging and empowering
Author: Sapida Alasgarova PCQI
Synopsis: Quality assurance auditor Sapida Alasgarova shares her experiences of working for an international oil and gas construction company in Azerbaijan, and how the industry is changing for women.
Issue: Quality World Autumn 2023		20230915-Autumn

Ethical dilemma

Article Title: Acting on overheard information
Author: Mehrdad Kamali, Ryan Renard, Stephen Smith
Synopsis: A quality professional overhears a conversation about how work processes are being carried out at an organisation. How should they act on this information?
Issue: Quality World Autumn 2023

Ethical dilemma

Article Title: Acting on overheard information
Author: Mehrdad Kamali, Ryan Renard, Stephen Smith
Synopsis: A quality professional overhears a conversation about how work processes are being carried out at an organisation. How should they act on this information?
Issue: Quality World Autumn 2023		20230915-Autumn