Governance case studies
This competence is about how you ensure that organisation, customer and stakeholder requirements are reflected in policies, processes and plans.
Your operational governance experience and impact maybe from the whole organisational value chain perspective and/or from a project/business unit/product/service perspective. The following are examples that you could use in your case studies:
What methods have you used to establish customer or stakeholder needs, expectations and views, and ensured that the organisation's policies, processes and plans reflect these needs?
How have you evaluated risks, problems and potential solutions from a customer/stakeholder point of view?
How have you developed process management capacity across the organisation to deliver consistent results and ensure the organisation's policies, processes and plans are effective in meeting stakeholder expectations, removing variation, minimising operational risk and maximising efficiency?
How have you supported the management team to ensure the operational approach and system of business management are continually assessed and improved?